ICA40205 Certificate IV in Information Technology (Support)

This qualification is designed to provide the skills and knowledge for an individual to be competent in a variety of information technology support roles including database administration. The qualification has a strong ICT base of 12 common core units with the potential for inclusion of a range of broader support, help desk and database units to suit particular needs.

Prerequisites: 

Minimum entry requirement is competence in the following 9 units of competency:

  • BSBOHS201A - Participate in OHS processes
  • ICAU1128B - Operate a personal computer
  • ICAD2012B - Design organisational documents using computing packages
  • ICAU2005B - Operate computer hardware
  • ICAU2006B - Operate computing packages
  • ICAU2013B - Integrate commercial computing packages
  • ICAU2231B - Use computer operating system
  • ICAW2001B - Work effectively in an IT environment
  • ICAW2002B - Communicate in the workplace

A number of units within this qualification have prerequisites.

Course Outcomes: 

Participants achieving this qualification will develop skills and knowledge in;

  • Providing technical, client or product support to an organisation
  • Defining, diagnosing and rectifying user needs and problems related to the use of hardware and software
  • The administration of commercial database systems and providing database support to an organisation
Course Outline: 

Core units

  • BSBWOR301A - Organise personal work priorities and development
  • ICAA4041B - Determine and confirm client business expectations and needs
  • ICAB4225B - Automate processes
  • ICAD4043B - Develop and present a feasibility report
  • ICAD4217B - Create technical documentation
  • ICAT4221B - Locate equipment, system and software faults
  • ICAW4214B - Maintain ethical conduct
  • ICAS4022B - Determine and action client computing problems
  • ICAS4106B - Action and complete change requests
  • ICAS4113B - Identify and resolve common database performance problems
  • ICAS4114B - Implement maintenance problems
  • PSPPM402B - Manage simple projects

Specialist core stream (Help Desk)

  • ICAS4023B - Provide one on one instruction
  • ICAS4033B - Assist with policy development for client support procedures
  • ICAS4109B - Evaluate system status
  • ICAS4134B - Provide first level remote help desk support
  • ICAW4027B - Relate to clients on a business level
  • ICTCC121A - Use an enterprise information system

Electives

  • ICAT3025B - Run standard diagnostic test
  • ICAI3021B - Connect internal hardware components
  • ICAB4170B - Build a database
  • ICAB4060B - Identify physical database requirements
Qualification Rules: 

To be awarded this qualification, the student must successfully complete 22 units of competency, 12 Core units, 6 Specialist stream core units and 4 Elective units.

Accreditation and Articulation: 

Upon successful completion of this course students will receive a ICA40205 Certificate IV in Information Technology (Support).

This qualification is recognised nationally under the Australian Qualifications Framework (AQF).

Pathways from the Qualification: 

After achieving the ICA40205 Certificate IV in Information Technology (Support), students may undertake the ICA50305 Diploma of Information Technology (Systems Administration), or a range of other Diploma qualifications.

Recognition of Prior Learning (RPL): 

A formal process for recognising skills and knowledge, RPL takes into account previous studies you may have completed as well as life and work experiences. You may be granted credits or exemptions for some units in this course.

Click here for more information on RPL

A summary of the employability skills developed through this qualification can be downloaded from http://employabilityskills.training.com.au

For more information on the enrolment process please click student handbook.

Course Calendar

Contact Learning Lab for information on course dates.

Student Handbook

To access the student handbook please click the following link. Student Handbook.

For more information

Please call 02 9318 1222, or contact our Support Team online. Alternatively, use our contact form to send us an email.