CHC50402 Diploma of Employment Services

This qualification covers workers who have a senior case management role in delivering employment services to clients and employers. These workers may also supervise other workers. Workers who have responsibility for the management of a work group engaged in providing employment services to clients and employers should access CHC51602 Diploma of Community Services Management or qualifications from the Business Services Training Package. Workers at this level are required to have an understanding of Indigenous culture and history and to work with local communities in the provision of services.

Prerequisites: 

There are no prerequisite requirements for individual units of competency.

Course Outcomes: 

Participants achieving this qualification will develop skills and knowledge in;

  • Career guidance
  • Intensive client service
  • Employment interactions
  • Risk and policy development
  • Organisational practice
Course Outline: 

Core units

  • CHCCAR501A - Provide careers guidance
  • CHCCM4C - Promote high quality case management
  • CHCCS6B - Assess and deliver services to clients with complex needs
  • CHCCW13B - Work with clients intensely
  • CHCES403A - Develop and monitor employment plans
  • CHCES502A - Research and report on labour market information
  • CHCNET3B - Develop new networks
  • CHCNET4B - Work with other service
  • CHCOHS401A - Implement and monitor OHS policies and procedures for a workplace
  • CHCORG28A - Reflect and improve upon professional practice

And one of the following units

  • CHCCOM3C - Utilise specialist communication skills to build strong relationships OR
  • CHCCOM4B - Develop, implement and promote effective communication techniques

Electives (plus 6)

  • BSBPMG510A - Manage projects
  • BSBMGT516A - Facilitate continuous improvements
  • BSBRSK501A - Manage risk
  • BSBMKG401B - Profile the market
  • BSBMKG507A - Interpret market trends and developments
  • BSBMKG514A - Implement and monitor marketing activities
  • BSBREL402A - Build client relationships and business networks
  • BSBCMM401A - Make a presentation
  • BSBSLS502A - Lead and manage a sales team
  • CHCADMIN4B - Manage the organisation’s finances accounts and resources
  • CHCCHILD1C - Identify and respond to children and young people at risk of harm
  • CHCCM5B - Develop practice standards
  • CHCCS3C - Coordinate the provision of services and programs
  • CHCCS4C - Manage the delivery of quality client service
  • CHCCS402A - Respond holistically to client issues
  • CHCCS405A - Work effectively with culturally diverse clients and co workers
  • CHCDIS11C - Coordinate disability work
  • CHCDIS8B - Support people with disabilities as workers
  • CHCDIS9C - Maximise participation in work by people with disabilities
  • CHCES404A - Promote clients to employers
  • CHCOHS401A - Implement and monitor OHS policies and procedures for a workplace
  • CHCORG10B - Manage organisational change
  • CHCORG11B - Lead and develop others
  • CHCORG27A - Provide mentoring support to colleagues
  • CHCORG28A - Reflect and improve upon professional practice
  • CHCORG29A - Provide coaching and motivation
  • CHCORG6B - Coordinate the work environment
  • CHCORG7B - Manage workplace issues
  • CHCPOL2A - Contribute to policy development
  • CHCPOL4A - Develop and implement policy
  • CHCPOL5A - Manage research activities
  • SRXTEM003A - Work autonomously
  • PSPGOV603A - Develop a tender submission
Qualification Rules: 

To be awarded this qualification, the student must successfully complete 17 units of competency, 11 Core units, and 6 Elective units.

Accreditation and Articulation: 

Upon successful completion of this course students will receive a CHC50402 Diploma of Employment Services.

This qualification is recognised nationally under the Australian Qualifications Framework (AQF).

Pathways from the Qualification: 

After achieving the CHC50402 Diploma of Employment Services, students may undertake the CHC51602 Diploma in Community Services Management, or a range of other Management qualifications.

Recognition of Prior Learning (RPL): 

A formal process for recognising skills and knowledge, RPL takes into account previous studies you may have completed as well as life and work experiences. You may be granted credits or exemptions for some units in this course.

Click here for more information on RPL

A summary of the employability skills developed through this qualification can be downloaded from http://employabilityskills.training.com.au

For more information on the enrolment process please click student handbook.

Course Calendar

Contact Learning Lab for information on course dates.

Student Handbook

To access the student handbook please click the following link. Student Handbook.

For more information

Please call 02 9318 1222, or contact our Support Team online. Alternatively, use our contact form to send us an email.