CHC40502 Certificate IV in Employment Services

This qualification is part of the Community Services Training Package and covers workers who provide a range of services to clients and employers aimed at locating, securing and maintaining suitable employment for clients.  The workers may have limited supervisory responsibilities.  Workers at this level are required to have an understanding of Indigenous culture and history and to work with local communities in the provision of services.

Prerequisites: 

There are no prerequisite requirements for individual units of competency.

Course Outcomes: 

Participants achieving this qualification will develop skills and knowledge in:

  • Examining key issues involved in delivering a quality service and providing you with the practical tools, models and guidelines to improve your ability to balance these challenges
  • Improving employment outcomes for your candidates\building strong employer and community relationships
Course Outline: 

Core units

  • CHCCOM3C - Utilise specialist communication skills to build strong relationships
  • CHCCS1B - Deliver and monitor a service to clients
  • CHCCS301A - Work within a legal and ethical framework
  • CHCCS402A - Respond holistically to client issues
  • CHCCS405A - Work effectively with culturally diverse clients and co workers
  • CHCCS5B - Identify and address specific client needs
  • CHCES301A - Work in employment services area
  • CHCES405A - Monitor service performance in a purchase/provider relationship with government
  • CHCNET4A - Work with other services
  • CHCOHS401A - Implement and monitor OHS policies and procedures for a workplace
  • CHCORG5B - Maintain an effective work environment
  • PSPGOV406B - Gather and analyse information

Electives (plus 4)

  • CHCES401A - Analyse and apply labour market information
  • CHCES402A - Deliver New Apprenticeships services
  • CHCES403A - Develop and monitor employment plans
  • CHCES404A - Promote clients to employers
  • CHCES406A - Provide job search support
  • BSBREL401A - Establish networks
  • BSBMKG401A - Profile the market the market
  • BSBMKG507A - Interpret market trends and development
  • BSBMKG514A - Implement and monitor marketing activities
  • BSBMKG406A - Build client relationships
  • BSBMKG407A - Make a presentation
  • BSBSL301A - Develop product knowledge
  • BSBSLS502A - Lead and manage a sales team
  • CHCCAR501A - Provide careers guidance
  • CHCCM2C - Establish and monitor a case plan
  • CHCCS401A - Facilitate cooperative behaviour
  • CHCCS6B - Assess and deliver services to clients with complex needs
  • CHCCWI3B - Work with clients intensively
  • CHCNET2B - Maintain effective networks
  • CHCDIS8B - Support people with disabilities as workers OR
  • CHCORG29A - Provide coaching and motivation
  • CHCDIS9C - Maximise participation in work by people with disabilities OR
  • CHCES406A - Provide job search support
Qualification Rules: 

To be awarded this qualification, the student must successfully complete 16 units of competency, 12 Core units, and 4 Elective units.

Accreditation and Articulation: 

Upon successful completion of this course students will receive a CHC40502 Certificate IV in Employment Services.

This qualification is recognised nationally under the Australian Qualifications Framework (AQF).

Pathways from the Qualification: 

After achieving the CHC40502 Certificate IV in Employment Services, students may undertake the CHC50402 Diploma in Employment Services, or a range of other Diploma qualifications.

Recognition of Prior Learning (RPL): 

A formal process for recognising skills and knowledge, RPL takes into account previous studies you may have completed as well as life and work experiences. You may be granted credits or exemptions for some units in this course.

Click here for more information on RPL

A summary of the employability skills developed through this qualification can be downloaded from http://employabilityskills.training.com.au

For more information on the enrolment process please click student handbook.

Course Calendar

Contact Learning Lab for information on course dates.

Student Handbook

To access the student handbook please click the following link. Student Handbook.

For more information

Please call 02 9318 1222, or contact our Support Team online. Alternatively, use our contact form to send us an email.