This qualification reflects the role of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts.  They apply solutions to a defined range of unpredictable problems and analyse and evaluate information from a variety of sources.  They may provide leadership and guidance to others with some limited responsibility for the output of others.

This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgment. They may provide technical advice and support to a team.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Accounts Receivable/Payable Clerk, Clerk, Data Entry Operator, Junior Personal Assistant, Receptionist, Office Administration Assistant/Administrator and Word Processing Operator.

This qualification reflects the role of individuals who perform a wide range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Job roles and titles vary across different industry sectors.  Possible job titles relevant to this qualification include; Administration Assistant, Clerical Worker, Data Entry Operator, Information Desk Clerk, Office Junior, Receptionist.